Refund Policy

Last updated: October 22, 2026

Because every drop is baked to order in small batches, refunds work a little differently than a typical store.

Cancellations

• Full refund: if you cancel at least 24 hours before your pickup window.
• 50% refund: if you cancel between 24 and 6 hours before pickup.
• No refund: within 6 hours of your pickup window — by then your cookies are already in the oven.

Missed pickup

Orders not picked up during your window may be forfeited without refund. Reach out ASAP if something happens — we'll do our best to help.

Something went wrong

If your order is incorrect, missing an item, or arrives in poor condition, email us at gigidrops@gmail.com within 24 hours with your order number and a photo. We'll make it right — refund, replacement, or credit toward the next drop.

How refunds are issued

Refunds are sent back via Venmo to the same handle used to pay. Please allow up to 3 business days.

Questions

Reach us at gigidrops@gmail.com or via the contact page.